Shipping
Our shipping terms and conditions are subject to the policies of our selected courier partners.
Delivery times, costs, and conditions may vary depending on your location and the shipping
method chosen.
We work with various reputable courier services to ensure safe and timely delivery of your
orders. For detailed information about specific shipping terms, tracking procedures, and delivery
timeframes, please refer to the respective courier's website once your order has been
dispatched.
Note that any shipping-related issues, such as delays or delivery problems, are subject to the
courier's policies and procedures. We will assist in coordinating with the courier service where
possible, but ultimate responsibility for delivery lies with the shipping provider.
Orders are sent out from Monday to Thursday. No orders will be sent on a Friday.
Returns
If you are unsatisfied with your purchase or experience any product integrity issues after
receiving your order, please contact us info@newshades.co.za within two days of receiving
your order. New Shades will not be exchanged for the incorrect colour choice, please make
use of our free tester card offer before purchasing for the first time.Shipping
Our shipping terms and conditions are subject to the policies of our selected courier partners.
Delivery times, costs, and conditions may vary depending on your location and the shipping
method chosen.
We work with various reputable courier services to ensure safe and timely delivery of your
orders. For detailed information about specific shipping terms, tracking procedures, and delivery
timeframes, please refer to the respective courier's website once your order has been
dispatched.
Note that any shipping-related issues, such as delays or delivery problems, are subject to the
courier's policies and procedures. We will assist in coordinating with the courier service where
possible, but ultimate responsibility for delivery lies with the shipping provider.
Orders are sent out from Monday to Thursday. No orders will be sent on a Friday.
Returns
If you are unsatisfied with your purchase or experience any product integrity issues after
receiving your order, please contact us info@newshades.co.za within two days of receiving
your order. New Shades will not be exchanged for the incorrect colour choice, please make
use of our free tester card offer before purchasing for the first time.